Carmellimo Reviews (2026): Performance, Customer Service, Pros & Cons, FAQs

A significant number of reviewers report that their Carmellimo rides either didn't show up at all or arrived significantly late. Many of these were pre-paid bookings, leaving customers stranded at airports or other locations, such as one reviewer who stated, "Carmel lied to us, didn’t show up for a prepaid trip."

Numerous reviewers express dissatisfaction with Carmellimo's customer service, citing unhelpful representatives, lack of communication, and difficulty obtaining refunds. Many report being given false information or ignored when trying to resolve issues, with one reviewer stating, "Non existent customer service...beware because if something goes wrong, they will never take care of it."

Several reviewers describe negative experiences with Carmellimo drivers, including rudeness, demands for extra money, and unsafe driving. Some drivers reportedly lacked communication skills or refused to assist with luggage, with one reviewer recounting being "held hostage" over a toll fee.

A number of reviewers complain about the poor condition and cleanliness of Carmellimo vehicles. Issues include dirty interiors, broken air conditioning, and general disrepair, as one reviewer noted being "Picked up in a filthy, old car with torn upholstery and broken air conditioning."

Some reviewers report unexpected charges and discrepancies in pricing, with drivers demanding additional payments for tolls or tips. Several customers felt they were overcharged or misled about the total cost of their ride, with one reviewer describing the company as "Predatory."

A small number of reviewers report positive experiences with Carmellimo, praising punctual drivers, clean cars, and overall good service. These reviewers found the service reliable and convenient, as one reviewer stated, "Always on time.. great drivers.. easy".